Support

Discover the secrets of your business.

We are here to help you with all aspects of your business, not just software.
As a customer care member, we invite you to call on our experience.

Our POS retail software is designed, manufactured and marketed solely by Master Software Global, which means we understand our product best. By dealing directly with our customers, we deliver the most efficient software support and service available.

The key benefit of customer care is that your investment is supported and protected. The bottom line is that we are here to help you with all aspects of your business, not just software. As a customer care member, we invite you to call on our experience.


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Response Time

Master Software Global will ensure that a Customer Care team member will answer your query as soon as possible. Master Software Global offers a 4 hour response time from the time the problem was logged.

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Email and Fax Support

Email and fax support lets you email or fax the friendly Customer Care team at any time. They will then respond to your query during helpdesk hours by email,
fax or by phone.

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Dial-in Support

Dial-in support is available during helpdesk hours. If an issue within Salon Master can not be rectified by phone, fax or email a Customer Care team member may assist you by dialling directly into your computer system.

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Helpdesk Hours

Customer Care for Salon Master software is provided during helpdesk hours. Helpdesk hours are from 9am to 5.30pm EST Monday to Friday excluding
public holidays.

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Telephone Support

Telephone support entitles you to phone the friendly Customer Care team member during helpdesk hours. The team member will address the problem with you over the phone.

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After Hours Support

Just when you thought no-one is there to help you during those early or late hours of the day – we are! Customer Care offers after hours helpdesk support to members and non-members.


Important
Teamviewer and an internet connection (ADSL or faster preferred) are required for online support.

You can download the customer module from www.teamviewer.com – Please install and run this software onto your desktop, it is free to use for personal use.

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Download Windows Version

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Download Mac OSX Version

Teamviewer with over 10 million users is safe and endorsed by Master Software Global as the preferred method of online support.

Discover the secrets of your business. Contact us so we can demonstrate the friendly, knowledgeable and accessible support that will help you set your business a cut above the rest.